Open

26/05319 Contact Centre for the Norwegian Customs

Tolletaten·Government

AI Summary

The Norwegian Customs seeks a partner to provide a contact centre system that handles public enquiries efficiently and utilizes artificial intelligence to optimize working hours for agents. The partner should support the development of the service and contribute to the adoption of new systems.

Deadline
Not specified
Value
Not specified
Location
NOR
Contract
Not specified
Duration
Not specified
Remote
Not specified
Source
ted-eu
Posted
April 17, 2026
Team Size
Not specified

Categories

ai

Tech Stack

artificial intelligence

Full Description

Title: 26/05319 Contact Centre for the Norwegian Customs. Description: 1.3.1 Purpose Description In order to guide businesses and private persons in a good way, it is important that the guidance section has good tools that support this guidance so that it is both correct and can be carried out with appropriate resource use. The Norwegian Customs needs a system that handles public enquiries in an efficient way and that uses artificial intelligence to make working hours more efficient for our agents. The Norwegian Customs is looking for a partner who supports us with high competence throughout the contract period, ensures further development of the service and contributes to the Norwegian Customs continually adopting new systems. Organization: Tolletaten Published: 2026-04-17 Country: NOR
View Original RFP